General Terms and Conditions
Parts & Equipment Solutions Germany GmbH



1. Scope
1.1 These general terms and conditions apply to all orders from customers in the online shop PES Germany GmbH, Johanna-Tesch-Platz 20, 60386 Frankfurt (hereinafter "PES GmbH") as well as for telephone and written orders. They regulate the conclusion of the contract between PES GmbH and the customer, the processing of concluded contracts and the mutual rights and obligations.
1.2 The delivery and payment conditions of PES GmbH (supplier) apply exclusively to all deliveries. Deviating regulations of the customer only apply if they are expressly recognized by us in writing in individual cases.

2. Conclusion of the contract

2.1 The presentation of the goods in our online shop is not a binding offer to the customer, but merely represents an online sales brochure.
2.2 The dispatch of the order (the online order form, a written or telephone order) by the customer represents a binding offer by the customer to PES GmbH to conclude a purchase contract for the goods contained in the order at the conditions communicated with the order.
2.3 After receipt of the order, PES GmbH sends the customer an e-mail, which confirms receipt of the order and lists its details (order and order confirmation). The purchase contract is concluded with this e-mail confirmation.
2.4 If the customer selects "PayPal Express" as the payment method during the online ordering process, he also issues a payment order to his payment service provider by clicking the button that concludes the ordering process. In this case, in deviation from Section 2.3, the seller already declares acceptance of the customer's offer at the point in time at which the customer triggers the payment process by clicking the button that concludes the ordering process.
2.5 The customer must ensure that the The e-mail address provided for order processing is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned to process the order can be delivered.
2.6 The contract is concluded in German or English
2.7 Der The customer agrees to the order invoice being sent exclusively in digital form. Digital invoices are sent via email in PDF format.

3. Right of withdrawal

3.1 You have the right to withdraw from the contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
The cancellation does not have to contain a reason and must be in text form (e.g. letter, fax, e-mail) or by returning the item to the entrepreneur within 2 weeks; to meet the deadline, the timely dispatch of the revocation or the item is sufficient.
3.2 If you revoke the contract, we have all payments that we have received from you (with the exception of the additional costs that result from the fact that you have another type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
3.3 ​​For returns of goods from the European Union ( excluded are areas with special tax and customs regulations), Switzerland and the United States of America, we offer you free returns. We will provide you with a return label for this purpose.
3.4 You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, properties and functionality of the goods.
The revocation must be sent to:
PES Germany GmbH, Johanna-Tesch-Platz 20, 60386 Frankfurt
Fax: xxxxxxxxxxxx
E-mail: info@pes-gmbh.de

4 . Prices and terms of payment

4.1 All prices stated in our online shop include the statutory value added tax.All prices are ex warehouse including packaging and plus all shipping and cash on delivery costs that may arise. The delivery and shipping costs are specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes and customs duties. Such costs can also be incurred in relation to the money transfer if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3 The customer has various payment options available, which are specified in the seller's online shop.
4.4 If prepayment has been agreed, payment is due immediately after conclusion of the contract.
4.5 When paying using a payment method offered by PayPal, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua /useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax- full.




5. Delivery

5.1 The delivery is made by shipment from the warehouse to the delivery address provided by the customer or, if agreed, by the customer collecting the goods himself. In the case of delivery, the delivery address specified in the seller's order processing is decisive. Deviating from this, if the PayPal payment method is selected, the delivery address stored by the customer with PayPal at the time of payment is decisive.
5.2 If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs for unsuccessful sending. This does not apply if the customer effectively exercises his right of cancellation, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had announced the service a reasonable time in advance.
5.3 Events of force majeure, which also include strikes, lockouts or unforeseen (also internal) circumstances that make delivery impossible despite reasonable efforts, entitle us to delay the delivery by the duration of the hindrance and a reasonable start-up period or to withdraw from the contract in whole or in part because of the part that has not yet been fulfilled. This also applies if the aforementioned hindrances occur during a delay or at a subcontractor. In the event of considerable delays, the customer can ask us to declare within 2 weeks whether we want to withdraw or deliver within a reasonable period of grace. If we do not explain ourselves, the customer can withdraw from the part of the contract that has not been fulfilled.
5.4 Delivery with prepayment: Orders against prepayment will only be delivered after PES GmbH has received the full amount. In the case of prepayment orders, PES GmbH does not reserve the ordered goods until receipt of payment for the customer. If there are delays in delivery in this context, e.g. because the ordered goods have been sold out in the meantime and a new one has to be ordered, PES GmbH will inform the customer immediately.

6. Retention of title

6.1 The delivered goods remain the property of PES GmbH until full payment has been made.
6.2 The following also applies to entrepreneurs: We reserve title to the goods until all claims from an ongoing business relationship have been settled in full .

7. Guarantee/Warranty

7.1 The statutory warranty period of 2 years applies to consumers for goods delivered by PES GmbH. The period begins with the delivery of the goods.
Warranty claims against entrepreneurs are limited to a period of one year from delivery.
7.2 No guarantee is given for damage caused by improper or unsuitable use, incorrect commissioning or assembly , natural wear and tear, negligent or incorrect use, as well as improper repair work or changes by the customer or third parties.
7.3 The customer is asked to complain about delivered goods with obvious transport damage to the delivery agent and to inform the seller of this. If the customer does not comply, this has no effect whatsoever on his legal or contractual claims for defects.
7.4 PES GmbH grants a guarantee of 24 months from delivery on the products sold in accordance with the following provisions.
7.5 The guarantee is provided in such a way that defective parts are repaired free of charge or replaced with faultless parts at the discretion of the seller. Parts for which warranty service is claimed by reference to this warranty shall be shipped to Seller at Buyer's expense. The seller bears the costs of sending the new part within the EU. Replaced parts become the property of the seller. The seller is only obliged to provide any guarantee services once the part complained about has been received by him and he has had a reasonable inspection period of at least one week.
7.6 Guarantee services result in neither an extension nor a new beginning of the guarantee period. Statutory warranty claims remain unaffected.

8) Applicable law and place of jurisdiction
8.1 The law of the Federal Republic of Germany applies exclusively to all disputes arising from the contract, excluding the UN sales law, even if the customer has his place of residence or company headquarters abroad. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.
8.2 For all current and future claims from the business relationship with merchants, legal For persons under public law or special funds under public law, the exclusive place of jurisdiction is the registered office of PES GmbH. The same place of jurisdiction applies if the customer does not have a general place of jurisdiction in Germany, moves his domicile or habitual place of residence abroad after the conclusion of the contract, or his domicile or habitual place of residence is not known at the time the action is filed.
This place of jurisdiction does not apply, however, if the customer is a consumer and has his domicile or habitual abode in a member state of the European Union. In this case, an action must be brought before the competent court of the member state of residence.

9) Information on online dispute resolution
The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https: //ec.europa.eu/consumers/odr.
We are not obliged to participate in a dispute settlement procedure before a consumer arbitration board and reserve the right to make this decision at our discretion.
This platform serves as a point of contact for out-of-court settlements of disputes arising from online sales or service contracts in which a consumer is involved.

10. Severability Clause
Should one or more provisions of these General Terms and Conditions be wholly or partially invalid or later lose their legal validity, this will not affect the validity of the rest of the Terms and Conditions.










Terms & Conditions
Parts & Equipment Solutions Germany GmbH
1. Scope
1.1 These general terms and conditions apply to all orders from customers in the online shop of PES Germany GmbH, Johanna-Tesch-Platz 20, 60386 Frankfurt (hereinafter "PES GmbH") as well as to orders by phone and written orders. They regulate the formation of the contract between PES GmbH and the customer, the processing of concluded contracts and the mutual rights and obligations.
1.2 The delivery and payment conditions of PES GmbH (supplier) apply exclusively to all deliveries. Deviating regulations of the customer only apply insofar as we have expressly recognized them in writing in individual cases.

2. Conclusion of the contract
2.1 The presentation of the goods in our online shop is not a binding offer to the customer, but merely represents an online sales prospectus.
2.2 The sending of the order (the online order form, a written or telephone order) by the customer represents a binding offer by the customer to PES GmbH to conclude a purchase contract for the goods contained in the order at the conditions communicated with the order.
2.3 After receipt of the order, PES GmbH sends the customer an email confirming the receipt of the order and listing its details (order and order confirmation). The purchase contract is concluded with this email confirmation.
2.4 If the customer selects "PayPal Express" as the payment method during the online ordering process, he also issues a payment order to his payment service provider by clicking the button that concludes the ordering process. In this case, in deviation from Section 2.3. The seller declares acceptance of the customer's offer at the point in time at which the customer triggers the payment process by clicking the button that concludes the order process.
2.5 The customer must ensure that the e-mail address provided by him for processing the order is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or commissioned by third parties to process the order can be delivered.
2.6 The contract is concluded in German or English language
2.7 The customer agrees that the order invoice will be sent exclusively in digital form. Digital invoices are sent by email in PDF format.

3. Right of withdrawal
3.1 You have the right to withdraw from the contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last sent goods. The revocation does not have to contain a reason and must be declared in writing (e.g. letter, email) or by returning the item to the entrepreneur within 2 weeks; Timely dispatch of the revocation or the item is sufficient to meet the withdrawal requirements.
3.2 If you withdraw from the contract, we will have all payments that we have received from you (with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless an individual agreement has been made; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
3.3 ​​For returns of goods from the European Union (excluding areas with special tax and customs regulations), Switzerland and the United States of America, we offer free returns. We will provide you with a return label for this purpose.
3.4 You only have to pay for any loss in value of the goods, if this loss in value is due to handling of the goods, which is not necessary to check the nature, properties and functionality of the goods. The revocation must be sent to:
PES Germany GmbH
Johanna-Tesch-Platz 20
60386 Frankfurt
E-mail: info@pes-gmbh.com

4. Prices and terms of payment
4.1 All prices stated in our online shop include the statutory value added tax. All prices are ex warehouse including packaging and plus all shipping costs and, if applicable, cash on delivery costs. The delivery and shipping costs are specified separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes and duties. Such costs may also arise in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3 Various payment options are available to the customer, which are specified in the seller's online shop.

4.4 If prepayment has been agreed, payment is due immediately after the conclusion of the contract.

4.5 When paying using one of the payment methods offered by PayPal, payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua / useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full .


5. Delivery

5.1 Delivery is made from the warehouse to the delivery address provided by the customer or, if agreed, through collection by the customer. In the case of delivery, the delivery address given in the seller's order processing is decisive. Deviating from this, when choosing the PayPal payment method, the delivery address stored by the customer at PayPal at the time of payment is decisive.

5.2 If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer effectively exercises his right of withdrawal, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the offered service, unless the seller gave him the opportunity and announced the service a reasonable time in advance.

5.3 Events of force majeure, which also include strikes, lockouts or unforeseen (also internal) circumstances that make the delivery impossible despite reasonable efforts, entitle us to; postpone delivery for the duration of the hindrance, time to state a reasonable window of renewed delivery options or, because of the hindrance, withdrawal from the contract in whole or in part. This also applies if the aforementioned hindrances occur during a delay or at a sub-supplier. In the event of significant delays, the customer can ask us to declare within 2 weeks whether we want to withdraw or deliver within a reasonable grace period. If we do not make a declaration, the customer can withdraw from the unfulfilled part of the contract.

5.4 Delivery with prepayment: For orders against prepayment, delivery will only take place after PES GmbH has received full payment. In the case of prepayment orders, PES GmbH does not reserve the ordered goods until payment has been received by the customer. Should there be delays in delivery in this context, e.g. Because the ordered goods are sold out in the meantime and have to be reordered, PES GmbH will inform the customer about this immediately.

6. Retention of title

6.1 The delivered goods remain the property of PES GmbH until they have been paid for in full.
6.2 The following also applies to partnering companies entrepreneurs: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full.


7. Guarantee / Warranty

7.1 The statutory warranty period of 2 years applies to consumers for goods delivered by PES GmbH. The period begins with the delivery of the goods.
Warranty claims against entrepreneurs are limited to a period of one year from delivery.

7.2 No guarantee is given for damage resulting from improper or unsuitable use, incorrect commissioning or assembly, natural wear and tear, negligent or incorrect use, as well as improper repair work or changes by the customer or third parties.

7.3 The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply, this has no effect on his statutory or contractual claims for defects.

7.4 PES GmbH grants a guarantee of 24 months from delivery on the products sold in accordance with the following provisions.
7.5 The guarantee is provided in such a way that defective parts are repaired free of charge or replaced by faultless parts at the option of the seller. Parts for which a guarantee service is claimed with reference to this guarantee, must be sent to the seller at the buyer's expense. The seller bears the costs of sending the new part within the EU. Replaced parts become the property of the seller. The seller is only obliged to provide any guarantee if he has received the part in question and he has had a reasonable inspection period of at least one week.

7.6 Warranty services neither extend nor restart the warranty period. Statutory warranty claims remain unaffected.



8) Applicable law and place of jurisdiction

8.1 The law of the Federal Republic of Germany applies exclusively to all disputes arising from the contract , excluding the UN Sales Convention, even if the customer has his place of residence or company headquarters abroad. In the case of consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

8.2 The exclusive place of jurisdiction for all current and future claims arising from the business relationship with merchants, legal entities under public law or special funds under public law is the registered office of PES GmbH. The same place of jurisdiction applies if the customer does not have a general place of jurisdiction in Germany, has moved his domicile or usual place of residence outside of Germany after the conclusion of the contract, or if his place of residence or usual place of residence is not known at the time the action is brought.
However, this place of jurisdiction does not apply if the customer is a consumer and has his domicile or habitual residence in a member state of the European Union. In this case, an action must be brought before the competent court in the Member State of residence.


9) Information on online dispute resolution

The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https://ec.europa.eu/ consumers/odr.
We are not obliged to participate in a dispute settlement procedure before a consumer arbitration board and reserve the right to make this decision at our discretion.
This platform serves as a point of contact for the out- of-court settlement of disputes arising from online sales or service contracts in which a consumer is involved.


10. Severability Clause

Should one or more provisions of these general terms and conditions be wholly or partially ineffective or lose their legal effectiveness later, this shall not affect the effectiveness of the remaining terms and conditions.



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